TandemRefund policy
Tandem AI plans
- 14 days: if Tandem AI isn't for you, ask within 14 days of first subscribing and we'll refund that first payment in full. Your plan ends when it's refunded.
- After that: payments aren't refunded, but you can cancel any time, and your plan runs to the end of the month already paid.
- Where the law gives you more (the right to cancel within 14 days in the EU and the UK, say), you have those rights too.
How to ask
- Bought on Windows (through Paddle, our reseller): use the link in your receipt email, or find your order at paddle.net; or email us and we'll arrange it with Paddle.
- Bought on Android (through Google Play): request it from your Google Play order history, or email us. Google Play's refund policies also apply.
The Android app
Tandem's one-time price on Google Play follows Google Play's refund policy: within 48 hours of buying, request a refund through Google Play; after that, email us and we'll look at it.
Contact
support@tandemtasks.app. Please include the email address you bought with and, for a plan, whether it was on Android or Windows.